You may not realize your payroll's non-compliant... or you may be doing it on purpose. Here's why.
You may have TONS of excuses why you don't need to pay your techs/installers OT. We've heard it all... but you still do need to pay it. This post outlines how and why to start tracking hours and paying OT correctly if your payroll isn't compliant.
To be blunt: your technicians NEED to appropriately track their hours, no matter what type of compensation plan they're on. And your brand (and possibly your bottom line!) is at risk if they don't. This is one rule you need to strictly enforce...
In California, you need to pay rest breaks for non-exempt workers at their average earnings rate, including any commissions, spiffs, or KPI bonuses... or you risk legal challenges. Here's how.

We’re not a generic HR firm. We’re built for service companies with crews, callouts, overtime challenges, and fast-moving schedules. You get practical HR support that fits the real world, not corporate templates.
The HR Guy – HR Support for Service Businesses